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PLACING AN ORDER
To place an order, click on the "Add to Cart" button next to each item. When you are finished shopping, select the view cart link and proceed to check out. First time customers will be required to register. Return customers save time, by simply inserting their username and password. Click here to register now.

SHOPPING ON-LINE
We have installed a Secured Shopping Cart via Paypal for online ordering from us. You can use your American Express, Mastercard, Visa, and Discover Credit cards, as well as Debit cards. Paypal's Secure Server also allows you to directly transfer funds for your purchase from your bank account. If you experience any difficulties in placing an order, please contact us.

TERMS
All custom orders will be immediatly processesed through Secure Paypal Servers. We do not keep any records of your payment information data. You do NOT need a Paypal account to make a payment, you are free to use their Secure Payment Server without signing up.

SHIPPING
We ship in stock items usually within 72 hours of Proof Approval, but special order items usually ships in 7-10 days. Graphic Intensive Custom orders will be handled on an individual basis. You will have several shipping options to choose from by USPS and UPS. Shipment is based on the average pakaged weight of the product you ordered.

ORDERING

There is no minimum order. Shipping and Sales Tax are calculated and added to the total order at check out.

TRACKING YOUR ORDER
You may track the status of your order by clicking on the Order Tracking Link, after which you will have to enter your specified user name and password. Through this system you will be able to retrieve your basic shipping information. Click here to TRACK YOUR ORDER.

PRIVACY POLICY
Your privacy is important to us!
Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you will create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is strictly confidential. We use this for your convenience, and to process our orders only.

The information you provide to us will be used solely by us, to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law. We will not solicit you or contact you outside of order processing.

RETURNS
Since all of our work is Custom Work, we don't accept any returns unless we make a mistake. If we make a mistake, we will gladly fix or replace the item and ship it at our expense or refund your purchase. You do not need to return the original to us. We ask that you carefully review the proofs we email to you for spelling or other inaccuracies. If you approve the proof, thats what we are going to do. *Note concerning rock and natural item appearances: All rocks, granite tiles, ceramic tiles, and even glass have natural flaws and imperfections concerning their shapes, color, and appearance. These flaws and imperfections are not to be considered defects and are not returnable for that reason. We hand pick these items for character, uniquness, and carvability, as well as to minimize the engrained imperfections.

Please feel free to contact us with questions and concerns.

Thank you.

 

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